FAQ

COVID-19 UPDATES

What is Ronald McDonald House Charities® of the Piedmont Triad?

Ronald McDonald House Charities of the Piedmont Triad is a “home away from home” for families with children (age 21 and under) receiving treatment in our community’s medical facilities. The House provides an area for families to rest, eat and find support as they cope with their children’s medical needs. The House provides no medical treatment.

When is the House open?

The House is accessible to families 24 hours a day, 365 days a year with staff available onsite 24/7. Our office hours are Mondays-Fridays 8:00 a.m.-9:00 p.m., Saturdays 9:00 a.m.-2:00 p.m., and Sundays 2:00 p.m.-9:00 p.m.  Current COVID policies restrict access to our House to staff and families only, visitors are not allowed at this time.

How much does it cost for a family to stay at the House?

While there is no required fee to stay with us, we do ask that families make a $10 per night donation if they are able. No one is ever turned away due to the inability to pay. The actual cost to operate a room at the Ronald McDonald House for one night is $88.

How long can families stay?

A family can stay at the House for as long as their child is receiving treatment. After a guest has stayed 21 days, he/she will be required to meet with a staff member to discuss the need for a continued stay. These meetings will continue on a weekly basis until check-out.

Who can stay at the House? Can other family members stay with a family?

Parents or legal guardians of a child receiving treatment may temporarily reside at the Ronald McDonald House. Rooms range in occupancy size from two to five people. At this time we do not allow siblings to stay at the House due to current COVID restrictions.

Can families have visitors?

Due to current COVID-19 restrictions, we are not allowing visitors to the House.

Can you receive mail at the House?

Yes. Letters should be addressed: “Patient Name, c/o Ronald McDonald House, 419 S. Hawthorne Road Winston-Salem, NC 27103.”

Is transportation provided?

Wake Forest University Baptist Health provides a 24-hour shuttle service to guests staying with us. The Ronald McDonald House also has transportation to Forsyth Medical Center available on weekdays (currently suspended due to COVID-19 restrictions).

Is food available?

We strive to provide at least one homemade meal a day prepared by volunteers. Our pantry is stocked with basic non-perishable food, as well as some staple items that families are welcome to enjoy. The kitchen is fully equipped with cooking appliances and utensils. Complimentary coffee and tea are available 24/7 and we have a vending machine where Coca-Cola products may be purchased.

Can I tour the Ronald McDonald House?

Due to COVID-19 restrictions, we have suspended House tours.

How can I support the Ronald McDonald House?

Securely donate only by visiting our DONATE page. Or visit our Make a Difference page to learn about the many ways to contribute to our House.

How do I become a volunteer?

Please view our Volunteer page to learn about the different types of volunteers we have.  If you are interested in bringing a group to tour and volunteer, or if you have any questions contact our Volunteer Services Director at robl@rmhws.org or (336) 970-5651.

Can I cook a meal for families?

Due to current COVID restrictions, volunteers are not able to prepare meals however you may donate meals through local restaurants or cover the cost of a meal for our families. Click here to find out more.

Can I make snacks for families?

Due to current COVID restrictions, volunteers are not able to prepare snacks however you may donate snacks through our Amazon Wish List.

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