What is Ronald McDonald House Charities® of the Piedmont Triad?

Ronald McDonald House Charities of the Piedmont Triad is a “home away from home” for families with children (age 21 and under) receiving treatment in our community’s medical facilities. The House provides an area for families to rest, eat and find support as they cope with their children’s medical needs. The House provides no medical treatment.

When is the House open?

The House is accessible to families 24 hours a day, 365 days a year with staff available onsite 24/7. Our office hours are Mondays-Fridays 8:00 a.m.-9:00 p.m., Saturdays 9:00 a.m.-2:00 p.m., and Sundays 2:00 p.m.-9:00 p.m.

How much does it cost for a family to stay at the House?

While there is no required fee to stay with us, we do ask that families make a $10 per night donation if they are able. No one is ever turned away due to the inability to pay. The actual cost to operate a room at the Ronald McDonald House for one night is $88.

How long can families stay?

A family can stay at the House for as long as their child is receiving treatment. After a guest has stayed 21 days, they will be required to meet with a staff member to discuss the need for a continued stay. These meetings will continue on a weekly basis until check-out.

Who can stay at the House? Can other family members stay with a family?

Parents or legal guardians of a child receiving treatment may temporarily reside at the Ronald McDonald House. Rooms range in occupancy size from two to five people.

Can you receive mail at the House?

Yes. Letters should be addressed: “Patient Name, c/o Ronald McDonald House, 419 S. Hawthorne Road Winston-Salem, NC 27103.”

Is transportation provided?

Atrium Health Wake Forest Baptist provides a 24-hour shuttle service to guests staying with us. The Ronald McDonald House also has transportation to Novant Health Forsyth Medical Center available on weekdays.

Is food available?

One meal per day is provided and our pantry is stocked with basic non-perishable food and some staple items that families are welcome to enjoy. The kitchen is fully equipped with cooking appliances and utensils. Complimentary coffee and tea are available 24/7 and Coca-Cola products may be purchased from a vending machine.

Can I tour the Ronald McDonald House?

To schedule your tour, please contact our Development Manager at [email protected] or (336) 970-5659.
If you would like to bring a group to tour and volunteer please let us know.

How can I support the Ronald McDonald House?

Securely donate online by visiting our DONATE page. Or visit our Make a Difference page to learn about the many ways to contribute to our House.

How do I become a volunteer?

Please view our Volunteer page to learn about the different types of volunteers we have.  If you are interested in bringing a group to tour and volunteer, or if you have any questions contact our Hospitality Services Director at [email protected] or (336) 970-5655.

Can I cook a meal for families?

Yes! Our families spend long days at the hospital and often have little time, energy, or resources to cook breakfast or dinner. The gift of a hot, balanced meal is always enjoyed and deeply appreciated. Please contact Caleb Gossett, Volunteer Services Manager at [email protected] or (336) 970-5651 to learn more about our Meals program.

Can I make snacks for families?

Yes! Being able to grab a quick snack is a great comfort to parents and children who are hungry and in a hurry. Commercially prepared, individually wrapped snacks such as trail mix, crackers, cookies, chips, or other similar items are always needed. Homemade brownies, cakes, pies, cookies, and other baked goods can also be prepared and packaged by you on-site in our kitchen. Please contact Caleb Gossett, Volunteer Services Manager at [email protected] or (336) 970-5651 to learn more about our Meals program.

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